Key Features:

Returns:

Unfortunately, due to the bespoke nature of this product, we are unable to offer our standard 14-day money-back guarantee. Each custom-made item is crafted to your exact specifications, so we can only accept returns if the product arrives damaged or defective.

Therefore, it is crucial to carefully select your desired options when placing your order and we strongly recommend inspecting your item upon installation to ensure there are no visible defects or damages. If you need any assistance in choosing the right specifications, please do not hesitate to reach out to us—we’re here to help!

If your item does arrive damaged or defective, please contact us immediately at returns@mancavemansion.co.uk with your order details and photos of the issue. Our team will assist you promptly to resolve the matter.

Important Note: Items must NOT be sent back to our office address. If this is done, the return will not be accepted, and we cannot be held liable for any loss of the product or charges incurred. Once your return is approved, we will provide the correct warehouse address where the item should be shipped. Failure to follow this process may result in delays or non-acceptance of your return.

Refunds:

We will notify you once we’ve received and inspected your return. Once the inspection is complete, we will inform you to let you know if your refund has been approved.

If your refund is approved, the funds will be automatically refunded to your original payment method. Please allow up to 10 business days for the refund to be processed and appear in your account, depending on your bank or credit card provider. If the original payment was made via a credit card, this timeframe may vary slightly based on your card issuer’s processing policies.

Please keep in mind that while we initiate refunds promptly, it can take additional time for your bank or credit card company to process and post the refund to your account. If you do not see the refund within 10 business days, we recommend checking with your bank for any pending transactions or processing delays.

For any further questions regarding your return/refund, feel free to contact us at returns@mancavemansion.co.uk. We’re happy to assist you through the process.

Free Delivery & Installation Worth Over £300:

We take pride in offering a seamless delivery and installation experience for this item.

We offer a premium FREE White Glove Delivery and Installation Service Worth Over £300 with this purchase. This service includes:

• Complete setup of your product.
• Precise positioning of the table in your desired location.
• Professional levelling to ensure optimal play performance.
• After-sales care and instructions to help you maintain your item in perfect condition.

Estimated Delivery:

• Our estimated delivery time for this product is:  

Once you place your order, one of our dedicated customer service team members will be personally assigned to manage every aspect of your delivery. They will coordinate with you to ensure a smooth process and will keep you updated throughout the delivery timeline, from dispatch to the final setup at your location. Rest assured, we are here to answer any questions and provide support at every stage of the process.

12 Month Manufacturers Warranty:

We are committed to providing high-quality products, which is why we offer a 12-month warranty on your purchase. This warranty covers any defects in materials or workmanship under normal residential use. If your product develops any issues due to faulty manufacturing within this period, we will repair or replace it at no additional cost. Please be aware that this warranty does not extend to damage resulting from general wear and tear, misuse, accidents, or neglect.

For customers using the product in a commercial setting, the warranty period is limited to 30 days from the date of purchase. This includes use in environments such as offices, bars, or other public or business spaces. After the 30-day period, any repairs or replacements will not be covered under warranty.

To make a warranty claim, please contact our customer service team at support@mancavemansion.co.uk with proof of purchase and details of the defect. Our team will guide you through the process and ensure a quick resolution. The warranty is valid for the original purchaser and is non-transferable.