At Mancave Mansion, we take great pride in the exceptional quality of our products, firmly believing that they not only meet but exceed your expectations. Recognizing that circumstances may arise where a product may not align with your preferences, we are pleased to introduce our 14-Day Money-Back Guarantee, designed to ensure your complete peace of mind.
If, within the initial 14 days of receiving your product, you determine that it is not the ideal fit for your needs, we are at your service to facilitate the return process promptly, issuing a refund without delay.
To commence this process, kindly inform us of your decision to return the item. You may contact us via email at returns@mancavemansion.com or reach out to us by phone at 0333 880 7045
We kindly request that you dispatch the item back to us within 14 days of notifying us of your intent to cancel the order. Please ensure the item is in pristine condition, exactly as it was delivered to you—unused, in its original packaging, and appropriately flat-packed if necessary. The responsibility for return delivery costs, inclusive of VAT, may vary based on the specific product, and these costs will be borne by you.
Upon receiving the returned goods, we will promptly initiate your refund using the same payment method employed during the purchase. Your refund will encompass postage and packaging costs at our standard rate, regardless of your chosen delivery option. Expect to receive your refund within 14 days of your cancellation notice if no goods were delivered, or within 14 days of our receipt of the returned goods (or earlier, upon provision of proof of return).
Please be advised that we reserve the right to deduct any diminished value from your refund should the goods exhibit signs of use impacting their resale value while in your possession. We will communicate the diminished value to you in writing, affording ample time for your response before any deductions are made from your refund.
It is crucial to note that our 14-Day Money-Back Guarantee does not extend to custom-made items, including our [INSERT BRANDS OF CUSTOM ITEMS HERE], due to their personalized production process. Regrettably, returns and refunds cannot be accommodated for these items. However, if these items arrived in a faulty condition, please contact us at: support@mancavemansion.co.uk and we will make every effort to address and resolve the issue for you.
For a more comprehensive understanding, please review our Shipping & Returns and Privacy Policy.
