Shipping policy

Comprehensive Delivery Details

We understand the importance of delivering our products efficiently to ensure your satisfaction. Please refer to the Delivery Information tab on each product listing for specific details relevant to your purchase. Our commitment is to provide you with a seamless experience, addressing potential restrictions, additional costs, and accurate delivery times.

Special Delivery Circumstances

Given the unique nature of our products, certain deliveries may require extra attention, such as navigating stairs, dealing with restricted access points, steep slopes, or uneven terrain. In such cases, additional charges may apply, varying by product. Please consult the delivery information section on each product page for details. For personalized assistance, contact our dedicated team at 0333 880 7045 or via email at support@mancavemansion.co.uk

Expert Installations

Our skilled 2-man team handles professional installations, ensuring a hassle-free experience. We specialize in managing challenging delivery and installation scenarios, including navigating tight spaces. Your assigned customer service team member will contact you within 48 hours of placing your order to coordinate all aspects of the delivery and installation process.

Changes and Cancellations

Be aware that cancelling a scheduled delivery or if the delivery address is inaccessible during the attempt, additional charges may apply for rescheduling. Please ensure your availability on the scheduled delivery date to avoid any inconveniences.

Delivery Updates

Stay informed throughout the delivery process with real-time tracking information sent via email on the day of your delivery when managed by our in-house delivery team.

Location-Specific Considerations

Certain postcodes in Scotland and remote mainland UK areas may not qualify for free delivery on certain products. Refer to the specific product's listing for detailed information.

Contact Us Anytime

We are committed to addressing any questions or concerns you may have. Feel free to reach out to us via call at 0333 880 7045 or email at support@mancavemansion.co.uk.

Note: Free delivery eligibility is subject to location and product type, as specified above.

For further inquiries, contact us anytime. Your satisfaction remains our top priority.