Absolutely! Many of our products offer customization options so you can tailor them to your liking. Look for the drop-down menus on the product pages to choose your preferred colors, materials, and features. This allows you to create a unique piece that perfectly fits your game room.

Yes, our products are crafted with such high quality that most of them are suitable for commercial use. We encourage you to contact one of our experts who can provide guidance on which products would be best suited for your commercial needs.

Certainly, we offer expert installation services for items that require professional setup. For example, our pool tables include complete setup, precise positioning, and meticulous levelling by our skilled team. We also provide thorough after-sales care instructions, allowing you to relax and enjoy your new game room addition immediately.

To accommodate a pool table, you'll need to consider both the table size and the cue length. For a typical 6-foot table, we recommend a room size of at least 450 cm x 372 cm. This allows you to use standard cue sizes of 48", 54", and 57" comfortably, ensuring there's enough space around the table for cueing. For more detailed guidance, please check our size guide on our product pages or get in touch with our team.

Yes, you will receive a confirmation email after placing your order. This email will include all the details of your purchase, including order number and product information. If you do not receive this email within a few minutes of placing your order, please check your spam folder or contact our customer support team for assistance.

We accept MasterCard, Visa, Maestro, Discover, and Diners Club. Additionally, you can pay using Google Pay, Apple Pay, Amazon Pay, PayPal, or Shop Pay. For payments through these third-party services, you will be redirected to their respective websites to complete the transaction securely, and then redirected back to our website to finalize your order.

Yes, we offer financing and instalment plans through Klarna. Klarna allows you to split your purchase into manageable payments. During checkout, simply select Klarna as your payment method and follow the instructions to set up your payment plan. For more details on how Klarna works, please visit the Klarna website or contact our customer support team.

To cancel or make changes to your order, please contact us immediately at support@mancavemansion.co.uk. There is a short timeframe between placing your order and processing it where we may be able to accommodate your request. However, we cannot guarantee this. If the order has already been processed, additional fees may apply. Once the order has been dispatched, the buyer is responsible for any costs associated with returning the item. Refunds will only be issued to the original payment method used.

Most orders are delivered within 2-5 working days. For our bespoke or custom-made pool tables, the delivery time ranges from 2-12 weeks to ensure each table meets our high-quality standards and your specific requirements. If your order hasn't arrived within the expected timeframe, please reach out to us so we can provide an update on your order status.

Absolutely, you can track your order. After your order has been dispatched, we will send you a confirmation email that includes a tracking number. You can use this to check the status of your delivery. However, please note that this does not apply to custom or bespoke pool tables. If you encounter any problems or need additional help, feel free to reach out to our customer support.

Unfortunately, we do not offer international shipping. Our products are available for delivery only within UK mainland. We apologize for any inconvenience this may cause and appreciate your understanding.

To start a return, please contact us at returns@mancavemansion.co.uk, quoting your order number and the reason for your return. If your return is accepted, we will send you detailed instructions on how and where to send your package. Please note that we do not accept returns at our office address, and items sent back without requesting a return will not be accepted. For a comprehensive guide, please see our full returns policy.

You have 14 days after receiving your item to request a return. We will notify you once we’ve received and inspected your return, and let you know if the refund is approved. If approved, you’ll be refunded on your original payment method within 10 business days. Please note, it may take some time for your bank or credit card company to process and post the refund.

Unfortunately, customized items, such as our bespoke and made-to-order pool tables, cannot be returned once received. Each item is meticulously crafted to your specific preferences, ensuring its uniqueness to you. We appreciate your understanding and are dedicated to helping you make the perfect choice for your gaming needs. Please feel free to reach out to us anytime for assistance.